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Reform Support
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Determine the potential for digitization and harmonization of administrative processes

Details

Publication date
22 January 2025
Author
Directorate-General for Structural Reform Support
Related department
Directorate-General for Structural Reform Support
Country
Germany
Funding Programme
Year
  • 2021
Final deliverable

Description

The Commission supports the Hamburg administration in designing a system for the processing of non-structured interactions with citizens. Now, the system will be used to support other administrative processes of the city of Hamburg. 

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Files

  • 22 JANUARY 2025
Final Report
  • 22 JANUARY 2025
Deliverable 2: Current situation analysis
  • 22 JANUARY 2025
Deliverable 3: As-is business process model
  • 22 JANUARY 2025
Deliverable 4: Business requirements catalogue
  • 22 JANUARY 2025
Deliverable 5: Business case
  • 22 JANUARY 2025
Deliverable 6: To-Be Situation Analysis
  • 22 JANUARY 2025
Deliverable 7: To-be business process model
  • 22 JANUARY 2025
Deliverable 8: Roadmap
  • 22 JANUARY 2025
Final presentation
  • 22 JANUARY 2025
Deliverable 10: Communication Material