Details
- Publication date
- 22 January 2025
- Author
- Directorate-General for Structural Reform Support
- Related department
- Directorate-General for Structural Reform Support
- Country
- Germany
- Funding Programme
- Year
- 2021
- Final deliverable
Description
The Commission supports the Hamburg administration in designing a system for the processing of non-structured interactions with citizens. Now, the system will be used to support other administrative processes of the city of Hamburg.

Files
Final Report
Deliverable 2: Current situation analysis
Deliverable 3: As-is business process model
Deliverable 4: Business requirements catalogue
Deliverable 5: Business case
Deliverable 6: To-Be Situation Analysis
Deliverable 7: To-be business process model
Deliverable 8: Roadmap
Final presentation
Deliverable 10: Communication Material