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Reform Support
© EU

Supporting reforms that help unlock digital growth potential and deploy innovative solutions for citizens and businesses

Funding Programme
  • 2019

Implementing the digital strategy in Italy

The Directorate for IT Systems and Innovation of the Italian Ministry of Economy and Finance is responsible for the digital transformation, promoting innovation and supplying IT services. It also provides shared payroll services and other services to the wider Italian public sector. It manages around EUR 52 billion in payments each year.

Following a reform of the administration, the human resources service provision was centralised. Italy’s digital strategy provided for a large-scale digital transformation of the HR system for public sector staff. As a result, the directorate’s client base increased from 2 million employees in 100 public organisations to 3.3 million employees in 10,000 organisations. The Commission supported the design of the management reform needed to undertake such a change.