Strengthening insurance supervision in Italy

The Italian insurance supervisor requested support to further enhance its market conduct supervision. Work is underway to design, prepare and implement a framework for mystery shopping to enhance the point of sale supervision and strengthen consumer protection for Italian policyholders.

The project aims to devise a sound methodology and implement this in the processes and procedures of the Italian supervisor contributing to its supervisory assessment. The European Insurance and Occupational Pensions Authority (EIOPA) is also providing expertise in the project, which will contribute to the development of European-wide good practices.